Privacy Policy

1. Company Information

Roots and Blooms is a trading name of Bloom and Branch Ltd

• Company Number: SC813782
• Registered Address: 14 Muriel Street, Barrhead, Glasgow, Scotland, G78 1QB

Data Protection Oficer: [Insert contact email]

2. Data We Collect

When you interact with our website or place an order, we may collect:

• Personal Information: Name, email, phone number, billing and delivery addresses.
• Payment Information: Card or bank details (processed securely via payment providers; we do not store card data).
• Account Information: Login credentials if you create an account.
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, referral sources.
• Marketing Preferences: Whether you consent to receive newsletters or promotional emails.

3. How We Use Your Data

We use your personal data to:

• Process and fulfill your orders.
• Communicate about your orders, deliveries, or account.
• Improve our website, products, and services.
• Send marketing communications if you have opted in.
• Comply with legal obligations (e.g., tax, accounting, and regulatory reporting).

4. Lawful Basis for Processing

We process your data based on one or more of the following legal grounds:

• Contractual necessity (to fulfill your orders).
• Consent (for marketing emails or newsletters).
• Legal obligation (for accounting and tax compliance).
• Legitimate interests (to improve our website and services, prevent fraud, and ensure security).

5. Sharing Your Data

We do not sell or rent your personal data. We may share data with:

• Delivery and logistics providers to ensure order fulfillment.
• Payment processors to securely process payments.
• IT and website service providers for technical support.
• Legal or regulatory authorities if required by law.

6. Cookies and Tracking

Our website uses cookies to:

• Improve website functionality and user experience.
• Analyse website traAic and usage.
• Personalize content and marketing (if consented).

You can manage your cookie preferences through your browser settings or via our cookie consent banner.

7. Data Retention

We keep personal data only as long as necessary to:

• Fulfill your orders and provide services.
• Comply with legal and tax obligations.
• Maintain records for legitimate business purposes.

After this, data is securely deleted or anonymized.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Request correction of inaccurate or incomplete data.
• Request erasure (“right to be forgotten”).
• Object to processing or withdraw consent.
• Request restriction of processing.
• Receive a copy of your data in a portable format.

To exercise your rights, contact us at: contact.us@rootsblooms.co.uk.

9. Security

We take the security of your personal data seriously and use appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction.

10. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of external websites. We encourage you to read their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date. We recommend reviewing it periodically.
Effective Date: [Insert Date]

12. Contact Us

For questions about this Privacy Policy or your data:
Email: contact.us@rootsblooms.co.uk
Phone: 0141 212 3334
Address: 14 Muriel Street, Barrhead, Glasgow, Scotland, G78 1QB